Thank you for shopping with us. Please read this Refund Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.
Refund Eligibility
Refunds are only applicable in the following situations:
- The item is out of stock after payment has been made.
- The order is successfully cancelled before dispatch.
- A defective or incorrect item was delivered and exchange is not possible.
Conditions for Defective or Incorrect Items
To qualify for a refund due to a defective or incorrect item:
- The item must be unused.
- The product must be returned in its original condition with tags intact.
- You must contact us within 7 days of receiving the parcel.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after receiving the product.
- Incorrect size selected by the customer.
- Minor color variations due to lighting or screen differences.
- Refused Cash on Delivery parcels.
- Items that have been worn, washed, altered, or damaged by the customer.
Order Cancellation
Orders may be cancelled within a limited time after placement. Once an order has been processed or dispatched, it cannot be cancelled. To request cancellation, please contact our support team immediately with your order number.
Refund Process
If your refund request is approved:
- The product (if applicable) must be returned to us for inspection.
- After verification, the refund will be processed.
- Refunds will be issued through the original payment method (bank transfer or online payment).
Cash on Delivery orders are not eligible for direct cash refunds unless the item qualifies under the refund eligibility conditions stated above.
Refund Timeline
Refunds are typically processed within 5 to 10 working days after approval. Processing times may vary depending on banks or payment providers.
Right to Refuse
We reserve the right to refuse a refund request if the returned product does not meet our policy requirements or if the request is made after the allowed time frame.
Contact Information
If you have any questions regarding refunds, please contact our customer support team with your order number and relevant details. We are committed to resolving genuine issues in a fair and timely manner.